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ConsumersAdvocate.orgRating: 4.5 / 5 (Excellent)
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Trivago is a German multinational hotel search portal based in Düsseldorf, where it is currently one of the fastest growing companies there. Trivago compares prices from over a million listings across hundreds of websites and offers photos, reviews, and other travel related services. Trivago serves customer from around the world with over 50 local sites.
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How is Trivago rated?
Breakdown
4.7/5
Customer Experience
4.9/5
Search Options
4.9/5
Value
3.5/5
Additional Services
Overall Rating: 4.5 / 5 (Excellent)
Customers looking for a quick way to get great deals on hotel accommodations will find that Trivago is an excellent choice. It works as advertised, showing various rates while suggesting the best one. However, users should not expect Trivago to plan their whole trip, nor to help them with any payment issues that may crop up with the individual websites they are partnered with.
Trivago Customer Experience
Customer Experience - 4.7 / 5
Trivago's webpage is extremely easy to navigate, as it solely focuses on finding and comparing hotel rates. Its app is virtually identical in functionality and even adds a few features. Customer satisfaction will depend on whether consumers were informed of how Trivago works: as a metasearch engine that finds booking rates but does not actually let you book through their website, rather redirecting reservations to individual booking sites.
| Ease of Use | Yes |
| Mobile App | Yes |
| Cancellation Policy | If you would like to cancel or change your booking, you will need to contact the booking site you made your booking with. For fast results, here are a few tips to follow: - Have your booking confirmation number and payment method on hand- Check the booking site’s hours of operation- Give them a shout!Most of the time, all contact info can be found at the bottom of your booking confirmation.Can’t find your booking? It happens to the best of us! Take a look at our useful tips at ‘find your booking confirmation’. Why doesn't trivago have my booking confirmation? Good question. As trivago is a price comparison website, we are not involved in the booking process, we just find your ideal hotel for the best price. We don’t keep records of transactions made through the booking sites, so unfortunately cannot access your booking to make any changes or provide information on it. Luckily, the booking site can help you with this. |
Customer Reviews
| BBB Rating | A+ |
| Trust Pilot Rating | 6.9 out of 10 |
Transparency
- No Hidden Fees
- Guest Photos
- Guest Reviews
- Guest Rankings
Trivago Search Options
Search Options - 4.9 / 5
Trivago has one of the most extensive collection of search filters we've found among all search and metasearch engines, providing a whopping 130 unique options to process its search results. This allows users to choose precisely which amenities and features they'd like included in their reservation.
Amenities
- Air Conditioning
- Airport Shuttle
- Pool
- Beach
- Spa
- Free Wifi or High-Speed Internet
- On-Site Restaurant
- Gym
- Golfing
- Conference Room
- Complimentary Breakfast
- Concierge
- Laundry Service
- Pets Accepted
- Smoking Allowed
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Type of Property
- Home/Apartment
- Pension
- Hotel
- Bed & Breakfast
- Hotel Resort
- Hostel/BackPacker Accomodation
Sorting Criteria
- Price
- Location
- Popularity
- Star Rating
| Regional Specialization | No |
| Accessibility | Accessible bathroom In-room accessibility |
Trivago Value
Value - 4.9 / 5
Trivago is a metasearch engine, not a direct booking site per se. As such, it does not actually book hotel rooms, or offer any sorts of rewards or discounts of its own. However, it ensures customers get the best possible offer by comparing a huge number of booking websites, each of which has deals and savings.
Trivago Additional Services
Additional Services - 3.5 / 5
Trivago is a straightforward hotel searching platform. It focuses on finding you the best possible rates for individual rooms, and does not include any sort of transportation booking or bundling directly. However, once customers have chosen their rate, and are redirected to a booking site, they will often find that there are multiple options for bundling in travel reservations and other activities or experiences.
| Flight Booking | No |
| Car Rental | No |
| Train or Bus Tickets | No |
Company Profile
| Full Name | Trivago Hotels |
| Company Website | |
| Headquarters | Bennigsen-Platz-1, Düsseldorf, 40474 |
| Mailing Address | Bennigsen-Platz 1, Duesseldorf, 40474 |
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Customer Comments & Reviews
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Ben
7/1/2019
With a lot of Trivago TV Commercials lately, I decided to try out the Trivago website. Wow, was that a thousand dollars mistake. I have no idea what kind of relationships they have with Cancelon, I felt like I was being scammed by both of them. Thru Trivago, Cancelon offered me the best price which took me to the Cancelon website to continue my reservation. Boy, the best price is no longer the best price once you get to the end of your reservation process. They have their breakdown of the final totals on the lower left panel where the big and center page is left for you to enter your payment information. By the time you hit the button 'submit' and see the final totals, it will be too late... Read More
R
ron
7/1/2019
DO NOT USE. I used their site to book at Omni at Amelia Island Plantation Resort Hotel. I clicked on Cancelon.com rate for the main resort. When I called the hotel to confirm I was told that my reservation was for the Villas property and I would not have access to the main hotel property amenities. So I am staying at a property that I could have gotten for $60 per night cheaper if I booked directly with few amenities. Trivago says sorry they are just a gatherer of information. Cancelon says sorry not our fault and you guessed it Omni says sorry that is what you booked. Money will not be refunded. I can't determine if this was just an error or an actual fraudulent business practice but none... Read More
P
Plamen S
5/2/2019
I booked a hotel in FLL Florida true trivago.com and we we’re badly surprised when arrived in midnight in Comfort inn Oceanside hotel that our reservation was cancelled.Trivago use scam websites like Hotels for everyone which a scam.Never return our money ( $ 550.29 ) and we had pay again for our stay.My advice is never ever use trivago.comI would give them zero stars but I can’t
David E
2/5/2019
On 12/31/2018 I booked a reservation through HotelPower.com for a vacation at "Dreams Resorts" in Cabo San Lucas, i received my confirmation number, they charged my credit card. On 01/31/2019 I contacted the Hotel (Dreams) to confirm my reservation, they had no record of it, I then called HotelPower.com to inform them that the Hotel did not have my reservation, they assured it was a simple mistake, and they would take care of it, they said they would contact me within 24 hours, there was no contact. I contacted them again, they now told me that my confirmation was for a different Hotel, I told them "NO" and that I took a screen shot of the confirmation from them to send to other family... Read More
jasonm
12/22/2018
The reservation I made on Trivago was sent to a 3rd party travel agent located in Portugal called GeoStar. This company sent me a travel voucher for my hotel (Venetian, Las Vegas). I started checking by phone with the Venetian a few days after making the reservation and they never had it. Googled GeoStar and naturally found many, many similar stories.DO NOT USE TRIVAGO!!!
Our Partner
5 Reviews
- Massive amount of listings, over hundreds of websites and 195 countries
- Competitive rates
- Comprehensive rating system lets consumers know what they're getting into
- Minimalistic design helps customers navigate the website effortlessly
- Mobile app is simple and well designed
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