Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Albany come from postal codes 12208, 12205, 12209, 12203, 12202, 12206, 12207 and 12204.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 271,634 ratings
Thank you!
Problems in the last 24 hours in Albany, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Albany and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 27: Problems at Spectrum
Spectrum is having issues since 06:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (9%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Albany, New York
The most recent Spectrum outage reports came from the following cities:Albany, Troy, Cohoes, Schenectady, Nassau, Latham, Watervliet, East Greenbush, Rensselaer, Delmar, Glenmont, Waterford, Slingerlands, Selkirk and Averill Park.
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| City | Problem Type | Report Time |
|---|---|---|
 Albany | Internet | |
| Albany | Internet | |
| Troy | Wi-fi | |
| Cohoes | Wi-fi | |
| Schenectady | TV | |
| Schenectady | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Albany, New York
Latest outage, problems and issue reports in Albany and nearby locations:
- sandy schieffelin (@sschieffelin) reported fromRotterdam, New York
@Ask_Spectrum No help needed just very upset about rate increase!
- Ariana Desiree (@ohheyyitsalexx) reported fromTroy, New York
@GetSpectrum is literally the worst internet in all of the world. I would switch if I had any other provider in my area. Nothing ever loads, nobody ever helps.. I pay obscene amounts! I had dial up in 2003 faster than this crap
- Suzanne Poulin (@countryboots126) reported fromCastleton-on-Hudson, New York
@Ask_Spectrum Will do have a wonderful weekend. You have stand up customer service.
- ReekyB (@Reeky_B) reported fromTroy, New York
@GetSpectrum your internet sucks.
- Suzanne Poulin (@countryboots126) reported fromCastleton-on-Hudson, New York
@Ask_Spectrum We were told when signing up our rates would NEVER be raised. Three times now. 1st $1 then $2 now $10. And get bs reasons to cover your butts.
- Tyler Ronan (@CoachRonan) reported fromTroy, New York
So far in this first half I’ve had a pixelated picture the entire time, lost sound twice and a completely frozen picture three times. I’m very happy I play @GetSpectrum $140 a month for this. #terrible
- Ryan Maloney (@ryanemaloney) reported fromWestmere, New York
@Ask_Spectrum I’ve called mobile support a few times about a new SIM card that was supposed to have been mailed out last week. I just find it odd that no confirmation email has ever been sent about it actually being mailed. Would you have any info on this?
- David Hamilton #UCLAGrad #HokieDad (@DavePhDone) reported fromDelmar, New York
Too bad for Albany NY that the @accnetwork & @GetSpectrum blacked out the @HokiesMBB game tonight 🤬🤬
- Kyle Radzyminski (@kyle_radz) reported fromWynantskill, New York
@Ask_Spectrum I just spent the last hour speaking with your representatives. You can’t and don’t want to help me. Scrooge’s. Hope you get coal for Xmas
- Art Breault (@artbreault) reported fromNiskayuna, New York
@GetSpectrum Is there an outage in Niskayuna NY? TV, Internet, Phone. Any idea how much longer?
- Eric B (@Capone_1127) reported fromSchenectady, New York
@GetSpectrum literally has the worst customer service I’ve ever experienced
- Alex Chaucer (@geoparadigm) reported fromWynantskill, New York
@Ask_Spectrum As of at least 8am this morning, @GetSpectrum Internet has been down in my area. They are not sure when this outage will be fixed. #spectrumoutage #spectrum Wynantskill, NY 12198.
- Natalie Rowan (@natalierowannn) reported fromLatham Mobile Home Court, New York
@Ask_Spectrum Our power was restored in Albany, NY yesterday. However, our internet/tv service has been out for over 72 hours. When will it be restored?
- Jonathan Richardson, MSW, MPA (@JonathanJR732) reported fromMcKownville, New York
People in the #CapitalRegionNY wonder why businesses and young people don’t come here and a huge reason they don’t is the poor infrastructure, especially technology. We have underperforming companies like @GetSpectrum disappointing us and preventing us from growing.
- Isabella Orengo (@OrengoIsabella) reported fromColonie, New York
Having an outage at work because of @GetSpectrum @Ask_Spectrum and have so much work to do.
- Mike Elmendorf (@MikeElmendorf) reported fromColonie, New York
@Ask_Spectrum Intelligent Home home security equipment from your discontinued service.
- Karen Zimmers (@KarenZimmers) reported fromNiskayuna, New York
@GetSpectrum Do not get Spectrum. Service stinks. No contact info avail. All I do is reboot cable equip even tho “new”. Now my home phone out for week. Can’t talk to live person unless buying something. Refurbished equip crap. Bad customer serv. #SpectrumStinks
- Brad 💙⚾️ (@BradeyLiverio) reported fromDelmar, New York
@Ask_Spectrum Good afternoon I’m wondering if there are network connection issues going on in Zip Code 12054 (Delmar, NY)? Internet is somewhat working but at very slow speeds
- HRH Amanda, duch*ess of Magick (@MandiSchu84) reported fromCohoes, New York
Went to bed with WiFi, woke up it was spotty... now @GetSpectrum has to come fix it and hopefully they’re on time
- Natalie Rowan (@natalierowannn) reported fromLatham Mobile Home Court, New York
@Ask_Spectrum Our power was restored yesterday, but our internet/TV service has been out for over 72 hours. When will it be restored?
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- 𝑯𝒂𝒓𝒎𝒐𝒏𝒚 𝑽𝒐𝒏 𝑲𝒓𝒆𝒆𝒑 (@HarmonyVonKreep) reported
@TiffanyBond @Ask_Spectrum Right?! My personal favorite was getting a text from them after calling them, and it said I'd only receive a credit on my bill if the outage was four hours or more.
- 'Dex' Dextah ✌🏻 (@Dextah68) reported
@Ask_Spectrum Whoever was responsible for your "preparing" should be fired! 45 hour outage (as of now) with no status updates or even a reason for the outage. I've already DM'd you my info, so don't ask! #DoBetter #SpectrumOutage #Spectrum
- ValerieNinerGirl4Life (@ValerieLegran17) reported
@RikiRachtman @GetSpectrum I downloaded the Spectrum TV app, and it's horrible!Most of the channels are blocked out on my phone, but work perfectly fine on myTV?🤔
- Maineak (@BonnieClyne) reported
@Ask_Spectrum @GetSpectrum another irritated customer on day 3 of no internet AND no information! Lastupdate said estimated back on 28 hours ago. I get it, storms, but at least give real and regular information. And a large credit on my account please. Unable to conduct business
- Gene Ferioli (@Gferioli) reported
@Ask_Spectrum @DARTH_VISER Same automatic reply to all reported outages.If you DM, you’ll get the following canned response.“Hello. I apologize for the frustrations. There isn't an estimated time of resolution. However, I want to reassure you that our techs are out to resolve this matter.“
- Cakedupyani💋🧁 (@YVNICVKE) reported
@Ask_Spectrum My internet has been down since Thursday Night and I live in Northern Kentucky. Whenever I disconnect, then quickly connect and click a website on my laptop, it goes to the page but then connection drops? I have been unsuccessful in seeing what the issue is when calling.
- HavocReek (@HavocReek2) reported
@HiNamesLucas @GetSpectrum What he’s saying is POS Spectrum is responsible for his accidental OD. **** U Spectrum. U suck…
- Rasheeda (@RasheedaSZ) reported
I will be canceling the cable next @Ask_Spectrum because it is unacceptable that I called in to cancel my internet 5 days into the new billing and guess what they turn the internet off already however I am still playing full price for this month😡 #scammer directv here I come..
- Boonk (@okayboonk) reported
@Ask_Spectrum I’m a college student and have to do homework somehow, I’m missing out on work since I work at home, and there’s LITERALLY people walking distance DOWN THE STREET with the same internet but working and some reason I’m the only person with no internet! Fix this!
- Barbara Stovall (@GenericHumanB) reported
@Ask_Spectrum: Internet out since Thursday in St. Louis, told node/hub. For customers with your Mobile service paying by the gig, are you going to keep us whole by waiving charges for data incurred during this outage? Already was told no on phone with Mobile customer service.
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